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Privacy Policy

TL;DR - Privacy at a Glance

  • What we collect: Contact info you provide, location data for tracking services, and technical device info.
  • Why we collect it: To provide shuttle tracking, improve the platform, and communicate important updates.
  • Your Rights: You can access, update, or delete your personal data at any time by contacting us.
  • Transparency: We don't sell your data. We only share it with trusted partners who help us run the service.

RoutePassenger Privacy Policy

Last Revised: March 6, 2026

RoutePassenger (“Company”, “our”, “we” or “us”) provides its customers and users (“you”, “User”, “your”) with transportation tracking and optimization technology. This Privacy Policy describes our practices regarding the information we may collect or access through your use of our website and services.

1. WHAT INFORMATION DO WE COLLECT?

We collect personal information when you interact with our Services, such as when you register for an account or use our tracking tools.

Personal information you give us: Contact details (name, email, phone), account preferences, and support communications.

Information collected automatically: Device ID, IP address, browsing history, and Location Information (essential for shuttle tracking services).

2. HOW DO WE USE YOUR PERSONAL INFORMATION?

We process your information based on legal grounds like performing our contract with you, our legitimate interests, or your explicit consent.

  • To provide and improve shuttle tracking services.
  • To manage your account and provide support.
  • To send service-related announcements and marketing (with your consent).
  • To detect and prevent fraud or security issues.
3. TO WHOM WE SHARE PERSONAL INFORMATION

We only share data with trusted third parties who facilitate our services (e.g., hosting providers like AWS, analytics providers like Google Analytics) or when required by law.

4. DATA STORAGE & SECURITY

Your information is stored in secured cloud environments. While we employ industry-standard security procedures, no measure can provide absolute security. We retain data only as long as needed to provide our services or comply with laws.

5. COOKIES & TRACKING

We use cookies to maintain your session and improve performance. For full details on how we use cookies, please see our Cookie Policy.

6. YOUR RIGHTS

Subject to applicable law, you may request to access, correct, or delete your personal information stored in our systems. Please contact us at the email below to exercise these rights.

7. CONTACT US

If you have any questions or concerns regarding your privacy, please reach out to us at support@routepassenger.com.